Fascination About sap support
Fascination About sap support
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If the support engineer is not able to response my dilemma through the chat session, will I want to start out the case submission method once again? No, If your support engineer is struggling to solve your concern at some time, they'll go on the situation submission procedure for you personally.
SAP's predictive and preventative support attributes and functionalities help solve problems in advance of they come about. Examples contain:
SAP once again sets the typical in shopper support innovation, with SAP for Me identified for its AI-driven attributes, individualized consumer expertise, and seamless support services. Very pleased to be honored via the ASP!
trending articles which implies in actual-time which KBAs/SAP Notes are preferred with our consumers.
Assistance Stage Reporting facilitates a periodic reporting on several styles of technical indicators that happen to be suitable for that adherence to your unique company level agreements (SLAs) in devices and business enterprise procedures of the Remedy landscape.
Are there any specialized specifications to employ Specialist Chat? When you are unable to use our chat Instrument, you would possibly have to update your browser/network configuration, particulars can be found in SAP Awareness Base Write-up 2392095.
Almost everything which the IT workforce really should be helpful As well as in shape to support the requires on the enterprise – not merely the IT Division.
Can I refer back on the chat session data at a later time? Yes, the chat transcript and all attachments will probably be recorded within your case log for your benefit.
The SAP Down website load Supervisor is actually a no cost Instrument that helps you to download several files simultaneously, or to routine downloads to run at a later on issue in time. Software found in your obtain basket is seen in the SAP Down load Supervisor.
Put the kettle on and recognize that we’re coming to avoid wasting the working day, you’ll be back up and functioning in no time.
With all the SAP for Me Mobile application, you can certainly interact with SAP from any where and at anytime. You will have entire transparency into your SAP solution portfolio all in a single location.
Assist with Person Management including S-consumer administration, authorization website inquiries or password reset assistance
You’re scaling up, you’re expanding, you’re successful and also your IT services is lagging guiding and struggling to keep up.
The chat transcript and every one of the attachments will almost always be captured and recorded as part of your case log, whether or not the problem is fixed right away or not.